Jomotitan Gaming Return Policy
At Jomotitan Gaming, we want you to be fully satisfied with your purchase. If you're not happy with your order, we've made it easy for you to return your items. Please read our return policy below to understand the terms and conditions.
Eligibility for Returns:
Timeframe: You may return most items within 28 days from the date of receipt for a full refund or exchange.
- Condition: The item must be unused, unopened, and in its original packaging.
- Exclusions:Digital products, including downloadable content, are not eligible for return.
Special-order items or clearance sales are final and cannot be returned.
How to Return an Item:
- Step 1: Contact our customer support team at jomotitangaming.com or via our website to initiate the return. Include your order number, the item(s) you’re returning, and the reason for return.
- Step 2: We will provide you with a return authorization (RA) number and the return shipping instructions.
- Step 3: Package the item(s) securely, including all original packaging, instructions, and any free promotional items that came with your order.
- Step 4: Ship the item(s) to the address provided by our customer support team. We recommend using a trackable shipping service.
Refund Process
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
- Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item, defective product).
Damaged or Defective Items:
If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will provide a return label at no cost to you, and either a refund or replacement will be issued based on your preference.
Exchanges
If you wish to exchange a product for a different item, please follow the standard return process and place a new order for the replacement item.
Canceling an Order
You may cancel your order before it has been processed for shipment. To cancel, please contact customer support as soon as possible. Once the order has shipped, the regular return policy applies.
For questions or concerns about returns, please reach out to us:
Email: jomotitangaming.com
Phone: (407) 815-4903
Website: www.jomotitangaming.com
Thank you for shopping at Jomotitan Gaming!
We hope you enjoy your new games, and we’re here to help if you need anything.