Policies Jomo Titan Games
At Jomo Titan Games, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our return process is simple.
Return Eligibility
- Timeframe: Most items can be returned within 28 days of purchase for a refund.
- Condition: Items must be unused, unopened, and in original packaging. Opened games may not be eligible for return.
- Exclusions: Digital products, special orders, and clearance items are final sale and cannot be returned.
How to Return
- Initiate a Return: Contact our support team at jomotitangaming.com with your order number and reason for return.
- Receive Authorization: We’ll provide a return authorization (RA) number and shipping instructions.
- Prepare Your Package: Securely pack the item with all original packaging and any included promotional items.
- Ship the Item: Use a trackable shipping service to send your return to the address provided by support.
Refund Process
- Refunds are issued to the original payment method within 5-7 business days after receiving and inspecting your return.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item, defective product).
Damaged or Defective Items
If your order arrives damaged or defective, notify us within 7 days. We’ll provide a prepaid return label and issue a refund or replacement.
Order Cancellations
Orders can be canceled before shipping. Contact support immediately to request cancellation. If the order has shipped, the standard return policy applies.
Cookie Policy
Jomo Titan Games is committed to your privacy and doesn’t sell your information or data collected online to any third-party source.
Contact Us
Email: help@jomotitangaming.com
Phone: (407) 815-4903
Website: www.jomotitangaming.com
Thank you for choosing Jomo Titan Games!